(Pinckneyville, IL) We are delighted to extend our heartfelt congratulations to Pinckneyville Community Hospital (PCH) for achieving a remarkable Five-Star rating under the National Rural Rating System (NRRS). The news, shared by PCH CEO Randy Dauby, reflects the outstanding dedication and commitment of the hospital staff to providing exceptional healthcare services to the community.
After just two years of implementing Custom Learning Systems (CLS) as part of their Service Excellence initiative, Pinckneyville Community Hospital has ascended to the pinnacle of rural and critical access hospitals with the coveted Five-Star distinction in the NRRS Star Rating System. Last year's recognition as a Four-Star hospital laid the foundation for this remarkable achievement, a testament to the continuous improvement and unwavering commitment to excellence at PCH.
This prestigious accolade is a direct result of the top ratings received from patients under the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Pinckneyville Community Hospital acknowledges the invaluable role played by its patients in providing feedback through satisfaction surveys, a gesture that has significantly contributed to this achievement. The hospital is equally grateful for the steadfast support of the community, recognizing the impact of their encouragement on the hospital's journey to excellence.
Randy Dauby expressed his immense pride in working alongside the PCH team, emphasizing the deeply personal and caring manner in which they touch the lives of patients, families, and friends. This Five-Star recognition on a national level is a testament to the consistent delivery of high-quality care by the PCH team, further reinforcing their position as a beacon of excellence in healthcare.
At UltraGroup Healthcare, we celebrate this significant milestone with Pinckneyville Community Hospital and commend their commitment to providing five-star care to the communities they serve. We look forward to continued success and collaboration, as we collectively strive for excellence in healthcare. Congratulations, Pinckneyville Community Hospital, on this well-deserved achievement!